Emergency Response Protocol
Clear steps for handling urgent situations involving your student
In a Life-Threatening Emergency, Call 911 First
If someone is in immediate danger, has a medical emergency, or is threatening self-harm, call 911 immediately. Do not wait to contact Sunday Sentinels™ — first responders must be notified first.
Emergency Phone Numbers
College of Charleston
Campus Police (Emergency)(843) 953-7114
Counseling Center(843) 953-5640
Student Health Services(843) 953-6469
Charleston Southern University
Campus Safety (Emergency)(843) 863-9999
Counseling Services(843) 863-7196
Health Services(843) 863-7960
MUSC Health
Main Hospital Information(843) 792-2300
Adult Emergency Department(843) 792-3826
Children's Emergency Department(843) 876-0444
Roper Hospital (Downtown)
Emergency Room(843) 724-2000
Main Hospital(843) 402-2273
Emergency Classification System
LEVEL 1: CRITICAL (Immediate Danger)
Life-threatening situations requiring immediate action
- • Medical emergency, injury, or health crisis
- • Threats of self-harm or suicide
- • Physical assault or immediate safety threat
- • Substance abuse crisis
IMMEDIATE ACTIONS:
- Call 911 if immediate medical/police intervention needed
- Contact the Sentinel directly if reachable
- Contact campus security/health services
LEVEL 2: URGENT (Requires Quick Response)
Serious concerns needing same-day attention
- • Sentinel concern flagged in weekly report
- • Student hasn't attended past 2 Sunday meals
- • Significant behavior changes or distress
- • Academic crisis (failing classes)
- • Conflict with Sentinel
RESPONSE ACTIONS:
- Contact the Sentinel for details and context
- Expected response time: Within 4 hours during business hours
- Administrator will coordinate intervention plan
LEVEL 3: CONCERN (Standard Follow-Up)
Non-urgent issues that need attention
- • Questions about program or payments
- • Minor scheduling conflicts
- • Feedback or suggestions
- • General wellness check-in
RESPONSE ACTIONS:
- Use dashboard messaging to contact Sentinel
- Email support@sundaysentinels.com for program questions
- Expected response time: Within 24-48 hours
Information to Provide in Emergency
When contacting emergency services, be prepared to share:
- Your information: Your name, relationship to student, phone number
- Student information: Full name, school, phone number, last known location
- Sentinel information: Name, contact details, address
- Situation details: What happened, when, any immediate concerns
- Recent history: Recent weekly reports, behavior changes, relevant context
After an Emergency is Resolved
Once the immediate situation is stabilized, Sunday Sentinels™ will:
- Conduct a follow-up call within 24 hours
- Coordinate with campus resources for ongoing support
- Evaluate and adjust the mentorship arrangement if needed
- Create a safety plan and prevention strategy
- Provide counseling referrals and additional resources
- Document the incident for quality assurance and safety improvements